Wednesday, June 13, 2012
When I started at NAA in the summer of 2008, I knew that my job responsibilities would be many and varied. Among the projects I would undertake was a little program called Maintenance Mania. The concept was pretty unusual but sounded like a lot of fun. Most appealing to me was the fact that this program puts the spotlight on those who rarely get any recognition but for whom this industry could...
Thursday, August 18, 2011
I’d like to think I have a few talents. Writing, playing the theme song to “Titanic” on my light-up Casio keyboard, investing inordinate amounts of energy in reality TV couples—these are all things I’m good at. But do-it-yourself (DIY) projects don’t make that list.
Due to my total lack of handiwork skills, sixth-grade Industrial Arts class was a particularly harrowing time for me. I always felt...
Wednesday, April 20, 2011
H G Fenton, based in San Diego, Calif., and Ellis Trick Multifamily, Tuscaloosa, Ala., tied for the highest portfolio score in SatisFacts’ 2010 National Resident Satisfaction Awards.
Additionally, Fogelman Properties, Memphis, earned the Exceptional Portfolio Score Award through its participation in SatisFacts’ 365 Day/Year Resident Feedback Program.
These firms are among the more than 100...
Tuesday, March 8, 2011
Sometimes the simplest changes are the hardest to implement. Safety training is about achieving behavioral change, and getting people to change their routine, even in a seemingly minor way, can be hard to accomplish unless the individuals involved “buy in” on the benefit (to them – not you) outweighing the effort to change that work habit.
One of the classic examples in apartment maintenance...