APTly Spoken Blog

  • Even Tough Guys Like Trophies

    My mom has a habit of trying to surprise me with good news by leaving voicemails that sound anything but. “Lauren, call me when you get this” is a personal favorite. She left that voicemail a few years ago, her tone foreboding. Now, if I were a TV daughter, I would have been Full House’s D.J. Tanner—damn near perfect (minus the time she accidentally fell asleep on her boyfriend’s shoulder)—yet I...
  • The Post-It Always Stings Twice

    One of the questions commonly asked throughout our surveys is “The speed to which your maintenance work was handled.” So what exactly constitutes a fast response time? There is usually a disparity between what the office considers a fast turnaround and what a resident is comfortable with. Believe it or not, the clock starts ticking for a resident the moment that service request is placed. Whether...
  • You're Full of Garbage

    A few years ago I walked into the kitchen to find my old roommate shoving an entire tray of uneaten lasagna down the garbage disposal.   “What the hell are you doing?” I asked, as she repeatedly stabbed the noodles with a fork to dislodge them from the container.  “This is what a garbage disposal is for,” she confidently explained. Incorrect. So incorrect, in fact, that our disposal broke two...
  • Hiring to Fit a Maintenance Team

    While speaking with a recently hired maintenance supervisor, I was asked an interesting question: How could this man’s current manager hire him after only asking questions such as, “Where do you see yourself in five years, “How do you deal with disagreements,” or, my favorite, “Can you name three things that you are good at and three things that you find challenging?”This maintenance supervisor’s...

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