APTly Spoken Blog | National Apartment Association

APTly Spoken Blog

  • Overtime Rule Threatens Our Most Important Asset: Customer Service

        Every day, my staff walks past a poster I hung over a decade ago. It says: “If You Don’t Take Care of the Customer, Someone Else Will.” For me, it’s not a cliché. It’s part of what I learned growing up an Irish Catholic kid in South Boston: how you decide to treat people is a simple but determinative driver of your own success. I am retiring later this year, after 17 years at NAA. In...
  • It’s a Zoo Out There

    Did you know that a resident is entitled to ask for a reasonable accommodation request for any animal? While the most common requests involve dogs and cats, roosters, ferrets and boa constrictors are a few real-life examples in a growing list of animals that are claimed to provide emotional support. Per U.S. Department of Housing and Urban Development (HUD) guidelines, a disabled resident should...
  • Increased Housing Costs and Stagnant Incomes: A Double Whammy for Women

    No one would deny that the lack of affordable housing in the United States is a serious problem. Housing affordability is all over the headlines, as is the gender pay gap, but when you couple them together with some basic demographic information, the stark economic inequality for women becomes even more evident. Between 2009 and 2014, the U.S. Census Bureau reports that more than a million...
  • Steady Growth in the U.S. Apartment Market

    Moderation is the word across several apartment market metrics through the first half of 2016. According to MPF Research, annual rent growth slowed somewhat to 4.5%, compared to 4.9% at this time last year. This is still an impressive figure given the duration of the growth cycle, as well as the 15-year average growth rate of 2.4%. Absorption outstripped new supply and occupancy rates inched up...

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