APTly Spoken Blog

  • Talking the Talk at the NAA Capitol Conference

    This year will be my fifth NAA Capitol Conference. It’s a little hard to believe I’ve already been here five years –and amazing to me how much I’ve learned in that time. It’s also amazing to see how the Capitol Conference has evolved since I’ve been here.  “CapCon,” as we call it, has a lot to offer. It’s not just about the federal issues, even though Lobby Day is the star of the show. It’s not...
  • Chutes and Ladders

    They always say you learn some of the best lessons from those horrible part-time jobs so many of us once had.  To this I say, really? Cause I don’t think I learned much from spending my days in the stockroom at Kohl’s, scanning barcodes while chatting with an elderly employee named Rusty. Except that Kohl’s will accept any and all returns—worn tennis shoes caked in dog feces included. That was a...
  • In The Dog House

    I’m gonna be honest: I’m not a dog person.  I realize this makes me a horrible, soulless, Sarah McLachlan-hating person, but I can’t fake it.  People argue that a dog is man’s best friend—and I guess that’s true, if you don’t have human best friends. Call me crazy, but I just prefer companions who don’t lick my face or leave hair all over my clothing. The horror! Despite my indifference toward...
  • In a High-Tech World, Don't Forget High-Touch

    Gone are the days of ledger cards, guest cards and answering services. Today, our industry is driven by the technology and focused on selling features, as opposed to driving from the point of view of the customer. Smart companies in and out of the student housing space are institutionalizing a more customer-oriented perspective that drives technology design and development from the outside in....

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