APTly Spoken Blog

  • MISSING: Residents! REWARD: $$, Higher Occupancy, Better Word of Mouth!

    Are your residents vanishing from your community at a rate that makes you consider putting up missing posters? If so, did you know that their disappearance was probably preventable? Before you contact the milk carton company, let me explain. We spend tons of money on training and advertising to get our residents in the door, but once they’re in we change our focus to the next. To me, that’s...
  • Cautious Optimism With a Side of Corn Pudding

    Thanksgiving is a time to reflect on the things in our life for which we are truly grateful. For me, that’s family, friends and pants with an elastic waistband. And the sweet potato. But the list doesn’t end there. I’m thankful that this November—unlike last—I did not trip running for the bus, skid down the pavement with my palms (and a can of tuna I was carrying for lunch) acting as brakes and...
  • Slow or No Reaction Time… Costs Your Business!

    For those of you who’ve met me or taken one of my classes, you know that I talk the talk and I walk the walk. I say things like they are--professionally and with care, of course. I’m not talking about some of the language used during the leasing process—a little fluff is just fine then. But in normal dealings onsite and at the corporate office, I don’t see the point in wasting time or sugar...
  • Productivity By the Pint

    I once interned at a publishing company in Bath, England—and by interned, I mean sat at a desk in a basement that felt only slightly warmer than a meat locker and politely declined approximately 39 cups of the Brits’ beloved tea each day. There, I learned an important lesson about creativity. Each morning, the head writer would meander into the office around 10 a.m. in jeans and a wrinkled t-...

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