APTly Spoken Blog

  • Four Ways to Stay on Top with Proactive Customer Service

    A friend recently told me, “I just can’t stay on top; I’m always reacting. I don’t have time to be proactive.” Who doesn’t get that? No time for sweeping changes? A few small ones can net great results. Consider these four basic tips… all centered around one key aspect of property management—communication! Set expectations; residents don’t like to be surprised. Surveys show that residents want...
  • My 2004 Laptop: The Little Computer That Could

    My mother is incredibly frugal. She hates to “waste” money on restaurant meals she can make at home, rarely grocery shops without coupons and drove her beaten-up 1996 Ford Windstar until it reached 200,000 miles and died on the side of the road. (According to my father, her side of the family likes to hold onto their vehicles until they “blow up.”)   For better or worse, I am my mother’s...
  • It's Raining—Men, That Is

    It reached 106 degrees outside of Washington, D.C., in July—a temperature, combined with the humidity, that had me seriously considering a move to Antarctica. Surely they’re in need of a multifamily housing blogger over there.   While I received temporary relief sitting in the movie theater, where I fanned myself with two hours’ worth of scenes in which Channing Tatum and the rest of the “Magic...
  • List of Top Education Sessions at Boston NAA Conference Sheds Light on Industry Issues

    David Letterman isn’t the only one with a Top 10 list. We have our own list here at the National Apartment Association Education Institute, and ours doesn’t include the “Top 10 Things You Don't Want To Hear At A Barbecue” or the “Top 10 Superhero Pet Peeves,” though we did like the one about people not understanding the difference between “tights” and “leotards.” No, our Top 10 list identifies...

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