APTly Spoken Blog

  • EllisJoanna

      Joanna Ellis is CEO and Owner of Ellis Partners in Management Solutions (EPMS) and Co-owner of Renter’s Voice. Under her direction, Ellis has established itself as the premier apartment mystery shopping company in the nation, as well as a respected provider of multi-touch point resident surveys, as part of their retention-focused customer experience program. Current clients include most major...
  • CUSTOMER EXPERIENCE: Scrap The Sales Script!

    Before the “Value Meal” I can remember this irritating question, “Would you like fries with that?” echoing through the outside speaker as I would drive through my neighborhood McDonalds. I am confident the person who asked didn’t really care if I ordered fries or not—it was not sincere—it was scripted.   Two recent studies released by the University of Utah’s David Eccles School of Business...
  • Recycling Labels: The Past, Present and Future

    Recycling has been around since 400 BC. The Industrial Revolution sparked demand for affordable materials; refundable depositson beverage bottles started around 1800;and government campaigns were carried out all over the world during WWII urging citizens to donate materials to aid the war effort.   A milestone in the history of recycling was the introduction of the universal symbol for recycling...
  • Build It And They Will Come (Cupcakes, That Is)

    One of the best things about my apartment is its proximity to the things that mean the most to me in life—namely, a grocery store within running distance where I can stop by for some free samples of cheese and pie after a strenuous jog and a Redbox where I can rent “Think Like a Man” for $1.27 (which turns into $5 when I forget to return it for four days). And let’s not forget McDonald’s,...

Pages

Subscribe to Blog Posts