Monday, June 27, 2011
Is it me, or does it seem that profanity and expletives have become more common in regular business interactions? And there are a few residents who take those choice words to a whole new level when they are not happy with the service or the answers you provide. What to do when a very disgruntled resident decides to rapid-fire every nasty, dirty, rude, crude and foul word in your direction to try...
Thursday, June 16, 2011
The other day I saw a Groupon for two varicose-vein treatments and compression stockings. If it didn’t have an expiration date, I would have considered buying it. I know my family’s history with those unsightly things and it’s safe to say the future of my calves isn’t looking pretty.
Then there’s the Lasik deal I stayed up until 1 a.m. mulling over last month. While I ultimately decided that if...
Friday, June 10, 2011
When I’m working out in my community gym, I don’t want residents in the clubhouse and pool watching me through floor-to-ceiling windows as I sweat like a pig in a bacon factory. There’s a reason I’m on a treadmill and not laying out in a bikini by the water. Nothin’ to see here, folks!
But I’m the exception.
Most Gen Y renters are looking for visual transparency and connectivity, and as I...
Thursday, June 9, 2011
What exactly is high-performance thinking? It’s taking personal accountability to achieve what you know is important for your company or property. Seems so simple yet so much can get in the way.
First there are the negative thoughts that surrounds the term accountability. That’s old thinking so let’s bust through those myths. Second there is lack. Lack of information, clarity and...