The lengthy and passionate comments to my blog on print advertising certainly speak to the energy behind this topic. I originally posted the blog in response to a small group of messages, resonating across cyberspace, from a small number of bloggers who are advocating pulling print. Interestingly enough, the first comments posted show the passion of these online marketing leaders who continue to believe that print is dying, if not dead. It’s important that a dialogue with this much passion behind it continues, but it’s also important to me to find out what other people are thinking on the topic. Thanks to CallSource’s willingness to collect and share their in-house data, we are able to see current facts and results from across the country that demonstrate the continued effectiveness of print. Regardless of opinions or unique examples, print publications generated more than twice the calls than Internet in April 2009.
When I see these dynamic, cutting-edge success stories, I admit that I’m excited about the results emerging from Social Media, but I simply wonder, does this reflect common behavior or implementation tools of the standard property management firm? Is print dead for all of us? What is the impact of this new recession on your bottom line? Is the pressure to cut costs causing all of us to question long-standing, quality sources of traffic? There is a lot of talk, many strong opinions, and pressure to create results with less. Shouldn’t we carefully look at the daily practices of these new, tech-savvy thinkers and ask ourselves if our onsite teams could practice what they preach … before we drink the Kool-Aid? You know what else excites me? That even in a world of so many new online possibilities, our print efforts are still generating remarkable results.
These results were posted by CallSource in the CallSource Multifamily database. For the month of April 2009, we tracked a total of 492,880 inbound calls:
- Online Advertising generated 156,180 calls - 31.7%
- Print Advertising generated 336,700 calls - 68.3%
(Thanks to Doug Chasick for sharing those numbers.)
Today, people are either diving head first into the social media traffic opportunities or are taking a “wait and see” approach. Most managers do not manage their property daily from Twitter, with hundreds of friends on Facebook, and many are not even allowed to access these sites from their business computer. Tech-savvy examples are unique, interesting to discuss, and exciting to review. Do they reflect advice that will apply to the standard American apartment community? Should they be seen as trendsetters or the trend?
I remember reading in 1985 that we would not use checks as a form of payment – the headline was “paper is dead”. Even though I love my debit card, in 2009 I am still receiving, cashing and writing checks – how about you? It’s an interesting idea, and exciting that we’ve progressed to the point that we could, indeed function without print, but in these very serious times, we need to look at hard, current numbers before we make any rash decisions about the effectiveness (or ineffectiveness) of our print media. In 2006 I was told by one of our industry’s leading innovators that the leasing position was going away and in three years, kiosks would replace leasing. I don’t see that happening any time soon, either. I have talked to leasing agents with kiosks who report that those kiosks aren’t being used.
Finally, if you just have to save money, there are literally hundreds of great ways to do exactly that without sacrificing a marketing source that is still working! Use an $8 pet enzyme to save $2000 urine soaked carpet … call me so I can tell you how! There are ways to be smart in these difficult times and simply practice Intelligent Marketing! Regardless of how a lead reaches you, every lead counts.
Thanks for the conversation!
Toni Blake - President, TotallyToni.com