APTly Spoken Blog

  • FrantzNick

      Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now, where he has worked since March 2011. He specializes in working with Property Management clients – commercial and residential – to assist in communications with their tenants and residents. Nick holds a Bachelor of Science degree from Miami University.  Nick Frantz's Blogs If You Hate Surprises…...
  • Four Ways to Stay on Top with Proactive Customer Service

    A friend recently told me, “I just can’t stay on top; I’m always reacting. I don’t have time to be proactive.” Who doesn’t get that? No time for sweeping changes? A few small ones can net great results. Consider these four basic tips… all centered around one key aspect of property management—communication! Set expectations; residents don’t like to be surprised. Surveys show that residents want...
  • My 2004 Laptop: The Little Computer That Could

    My mother is incredibly frugal. She hates to “waste” money on restaurant meals she can make at home, rarely grocery shops without coupons and drove her beaten-up 1996 Ford Windstar until it reached 200,000 miles and died on the side of the road. (According to my father, her side of the family likes to hold onto their vehicles until they “blow up.”)   For better or worse, I am my mother’s...
  • It's Raining—Men, That Is

    It reached 106 degrees outside of Washington, D.C., in July—a temperature, combined with the humidity, that had me seriously considering a move to Antarctica. Surely they’re in need of a multifamily housing blogger over there.   While I received temporary relief sitting in the movie theater, where I fanned myself with two hours’ worth of scenes in which Channing Tatum and the rest of the “Magic...

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