APTly Spoken Blog

  • Simplifying the Package Conundrum

    Let's face it; no matter how you look at it, managing packages is one of the necessary evils of apartment management. So if there's anything we can do to simplify the process and improve the customer experience, then it's our job to look at all options. Before Camden implemented our current system for managing packages, we manually logged all packages (time permitting of course) on a paper log...
  • Pulling the Plug

    Last week I received a text on my flip phone while I was in an NAA staff meeting. For those of you smartphone folks who can’t reach far back enough in your memory to recall the sound, it’s a series of three loud beeps. “Lauren, I think your pager went off,” said one cruel co-worker who shall not be named (rhymes with Jeremy Figoten).  Unless I have a computer nearby...
  • Even Tough Guys Like Trophies

    My mom has a habit of trying to surprise me with good news by leaving voicemails that sound anything but. “Lauren, call me when you get this” is a personal favorite. She left that voicemail a few years ago, her tone foreboding. Now, if I were a TV daughter, I would have been Full House’s D.J. Tanner—damn near perfect (minus the time she accidentally fell asleep on her...
  • Best in the West

    “Practice does not make perfect. Only perfect practice makes perfect.” –Vince LombardiWhat a true statement! And coming from such an accomplished and successful individual. When it comes to taking on the best practices in the real estate and property management business, how exactly do you define the best? Yes, you have the Institute of Real Estate Management guide to refer to...

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