APTly Spoken Blog

  • Hiring to Fit a Maintenance Team

    While speaking with a recently hired maintenance supervisor, I was asked an interesting question: How could this man’s current manager hire him after only asking questions such as, “Where do you see yourself in five years, “How do you deal with disagreements,” or, my favorite, “Can you name three things that you are good at and three things that you find challenging?”This maintenance supervisor’s...
  • Is the Property at War with Maintenance?

    Imagine making the commitment to invest hundreds of thousands of dollars in a property that you only had a few minutes to observe from the front yard. You write the check, go inside and see what you’re dealing with… Recently I’ve been watching a show on Discovery Channel where investors purchase foreclosed properties without actually knowing what issues the property has. There is no formal...
  • Prepare Before the Crisis

    I woke up at 1 a.m. last week to the strobe light and alarm going off over my bed. After getting dressed and running down the stairs, I found the rest of the hotel guests gathered outside.As I continued to wake up, the fire marshal’s response vehicle arrived. In the distance I could see the flashing lights of two other fire trucks. The fire department looked ready to go as they leapt off of their...
  • Step Away From the Bottle

    A common call for Maintenance comes from a clogged or slow drain. Unfortunately, there are a multitude of commercials telling our residents that such irritants can be easily removed by using a bottle of chemicals. “The commercial says “safe for all plumbing,” so that means it’s OK for us to use it as well, right?” residents think. No! First of all, every service request that involves standing...

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