APTly Spoken Blog

  • Resident Safety: A Common Sense Approach

    Security is a tough discussion topic. Everyone wants it, yet no one can guarantee it. Most lease agreements make that clear. But as you well know, resident safety is not completely out of your realm of responsibility. So let’s take a common-sense look at some of the legal, ethical and business aspects. LegalIf bad things happen on your property, your security efforts may come under close...
  • Doing More with Less: 5 Tips for Facing the Unrelenting Challenge

    We need to do more with less. At work, at home, in our communities … the mandate is unrelenting. It’s a challenge; but it’s also a reality. So let’s approach it with a positive mind set. After all, doing more with less means becoming more efficient.   Here are 5 tips to consider when taking on the challenge: 1. Get creative. Look for revenue-generating opportunities. I know a property manager...
  • Show Me the Money! Five Ideas to Step Up On-time Payments

    Every month my credit card company ticks me off with an email telling me that my payment is due in 10 days. I’ve never been late with a payment and half the time I don’t even have a balance. I do however, appreciate their proactive strategy, and I understand that it works. How do you get the best bang for your buck when it comes to cultivating high-value, on-time payers? It’s a fact: seeking is...
  • Four Ways to Stay on Top with Proactive Customer Service

    A friend recently told me, “I just can’t stay on top; I’m always reacting. I don’t have time to be proactive.” Who doesn’t get that? No time for sweeping changes? A few small ones can net great results. Consider these four basic tips… all centered around one key aspect of property management—communication! Set expectations; residents don’t like to be surprised. Surveys show that residents want...

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