Thursday, March 7, 2013
I once had a boss who told me it was my job to make sure he was never surprised. I thought that was odd, but over time I realized it was brilliant… because nobody likes a bad surprise.
When it comes to student housing inspections, it’s likely that nothing would surprise your team. But your inspection team is probably not your major concern. It’s your student residents—and their parents— that...
Tuesday, February 12, 2013
I don’t know a property manager who doesn’t grapple with parking issues. At best, they’re a hassle. At worst, they threaten resident safety, satisfaction and retention. They can even send you to court.
Towing may alienate a resident… but failure to act on a parking problem could alienate many residents. The best solution is a proactive approach that maximizes compliance and minimizes your need to...
Monday, December 31, 2012
OK, we’ll leave the comedy up to Jeff Foxworthy. However, daily “surprises” are the bane of nearly all community managers. And one of the worst surprises of all is unexpected turnover … losses that could have been prevented if you had only known there were problems.
In a 2011 SatisFacts Research survey, residents reported the top three factors influencing retention:
Quality of maintenance...
Monday, December 17, 2012
In October, Hurricane Sandy slammed the east coast and wiped out entire communities. Sandy, the largest Atlantic mega storm on record, caused 100 deaths; an estimated $50 billion in damages; demolished hundreds of thousands of homes and businesses; and left millions of households and businesses without electricity, heat, water and provisions.
If you’re struggling with the aftermath, there may...