APTly Spoken Blog

  • The Post-It Always Stings Twice

    One of the questions commonly asked throughout our surveys is “The speed to which your maintenance work was handled.” So what exactly constitutes a fast response time? There is usually a disparity between what the office considers a fast turnaround and what a resident is comfortable with. Believe it or not, the clock starts ticking for a resident the moment that service request is placed. Whether...
  • Two New Words to Replace “Reputation Management”

    Reputation Management has been a priority focus for many companies this year. And while it’s refreshing to see people finally “getting it”, the inevitable eye-rolling, boredom inducing, “enough already” side effect has started to set in. You know, the one which makes every instructor speaking on the subject sound like Miss Swanson of the Peanuts cartoon (wah, waa-waa, wah-waa-waa, wah)? As...
  • Straw, Sticks, or Bricks…What is Your House Made Of?

    When the big bad wolf, better known as online reviews, comes knocking at your door, how solid is your community’s reputation?  Think back to the children’s bedtime story, The Three Little Pigs. Each pig decided to leave home and seek their fortunes.  Before leaving, their mother told them, “Whatever you do, do it the best that you can because that is the way to get along in the world.”The first...
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