Membership Coordinator

Department: Membership
Reports to: Director, Membership & Affiliate Services
Direct Reports: 0            
Status: Full-Time, Non-Exempt

SUMMARY OF POSITION: 

The Membership Coordinator assists in the day-to-day operations of the membership department, including member recruitment and retention, application processing, data entry, affiliate outreach, awards program management, etc.


PRINCIPAL ACCOUNTABILITIES:
Membership

  • Handle member inquiries and requests serving as primary point of contact.
  • Answer daily inquiries from membership@naahq.org inbox and handle maintenance related to email bounce backs to the email address.   
  • Assist with membership records and renewal processes for affiliate, direct members, and units subscriptions. 
  • Fulfill requirements of NAHMA contract which includes heavy data processing activities. 
  • Assists with all aspects of the membership co-branded initiative.
  • Coordinate and mail invoices.
  • Works with membership team members in support of the Income & Expense Survey (IES), compilation of data, coordination and distribution of the IES to participants and purchasers, and assists with answering questions related to the IES. 
  • Uploads and updates membership content and resources on NAA’s website.

Event Management

  • Assemble and coordinate shipments of marketing materials and other items to affiliates, affiliate trade shows, NAA meetings, etc.
  • Assist with the AE Developing Excellence Conference by sending notifications to scholarship recipients, managing attendee list, coordinating marketing materials, and assisting with logistics. 
  • Assist with coordination and management of the AE Orientation.
  • Assist with the management of Maintenance Mania to include, but not limited to: Preparation of Maintenance Mania National Championship including preparing finalist certificates and gift bag materials; sending correspondence to finalists, management company executives and program sponsors; ordering and shipping trophies for championship winners. 
  • Manage affiliate event scheduling for Maintenance Mania. Serve as the main contact for all affiliate related event scheduling questions and scheduling of conference calls. 

Awards Program Management 

  • Manage the PARAGON Awards program to include but not limited to: coordinate the Call for Entries and application, log entries in database, generate reports, draft correspondence to nominees, notify winners and non-winners, coordinate the judging process, order awards, work with Senior Manager of Membership & Affiliate Services on the production of script and logistics, facilitate shipment of awards and filing of past PARAGON Award entries. 

Other duties as assigned. 

POSITION QUALIFICATIONS:

Required

  • 3-5 years of membership, marketing or customer service experience in an association or nonprofit organization;
  • Experience working with a membership database; demonstrated ability to manage and maintain data records with accuracy and thoroughness;
  • Organized and able to manage multiple projects and priorities;
  • Driven to achieve goals in terms of members and revenue dollars; 
  • Ability to work independently, but also contribute to a collaborative team environment; 
  • Must be energetic, self-starting, and dedicated to the work of the NAA; 
  • Ability to interact well with members at all levels with sensitivity and tactfulness in dealing with personalities; and
  • Excellent verbal and written communication skills

Preferred

  • Strong computer skills, including proficiency in Microsoft Office, particularly Word and Excel

Please send resumes, cover letter and salary history to Resumes@naahq.org. No phone calls, please. EOE M/F/H/V

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