Arlington, VA, March 5, 2009 - The National Apartment Association Education Institute (NAAEI) is pleased to announce the recent rewrite and redesign of its Rental Owners Course, commonly known as ROC.
ROC is a course offered to the Independent Rental Owner, or IRO, who owns and manages their personally-held multifamily property or properties. The Independent Rental Owner serves several roles in property management, serving as public relations specialist, administrator, chief financial officer, marketing director and operations manager. Independent Rental Owners take the ROC as an overview of the many business practices of property management. With the help of other IROs who devoted their time and expertise to this program, the new Independent Rental Owner will receive the "insider's view" of property ownership and management practices.
"The new Rental Owners Course is a great addition to our existing training programs," Maureen Lambe, CAE and Executive Vice President of NAAEI said today. "Independent Rental Owners have a large stake in property management and operations and it is imperative that NAAEI provide these owners with a program that meets their specific needs."
Among the updated content is the addition of new subject matter that directly relates to the Independent Rental Owner. These new topics include media relations, personal safety, emergency response and disaster planning, human resource management, physical versus economic occupancy, alternative income opportunities, scheduling move-ins/outs, lease terminations (military and domestic violence situations), key control and resident and neighbor relations.
To learn more about the ROC, please contact Shana Treger, Director of Instructional Design, at 703/518-6141, ext. 115 or shana@naahq.org.