NAA Store Return Policy


  • Return all items to The National Apartment Association 4300 Wilson Blvd, Suite 400 Arlington, VA 22203.

  • A signed NAA Store Return Authorization Form must accompany all returns. No Returns received without this form will be accepted. Items must be returned within seven days of purchase.

  • Returned items must not be damaged.  Damaged products will be discarded and credit will not be given. Be sure to pack carefully to prevent damage in shipment.

  • Videos, DVDs and CDs are not returnable. Returned items must not be damaged. 

  • There is a 25% restocking fee on all orders, which will be invoiced seperately. Shipping charges are non-refundable. 



Event Highlights

NAA Turns 75: Looking Back, Looking Forward

NAA Turns 75: Looking Back, Looking Forward  

Yep, we made it: 75 years. Industry luminaries take a look at how far we've come and where we are heading. Learn more.Wish a happy birthday on social media.