NAA Book Store Returns

NAA Store Return Policy

  • Return all items to The National Apartment Association 4300 Wilson Blvd, Suite 400 Arlington, VA 22203.

  • A signed NAA Store Return Authorization Form must accompany all returns. No Returns received without this form will be accepted. Items must be returned within 7 days of purchase.

  • Returned items must not be damaged.  Damaged products will be discarded and credit will not be given. Be sure to pack carefully to prevent damage in shipment.

  • Videos, DVDs and CDs are not returnable. Returned items must not be damaged.  

  • There is a 25% restocking fee on all orders, which will be invoiced seperately. Shipping charges are non-refundable. 



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