Staff Training Library

The Staff Training Library contains documents intended to train staff, and documents about training staff. If you have a document you've created to train your staff you'd like to share with the NAA Community, contact NAA's Online Resource Manager Mary Scott

The Staff Training documents have been split into sub-categories for easier browsing:

Resources for Senior Management

Training With Business Results

The attached document is a presentation from the 2010 NAAEI Affiliate Educational Directors Conference containing tips to ensure your training delivers business results--meaning staff will apply what they learned to their jobs. The presentation was created by Roy Pollock with Fort Hill Company, Don Sanders with Cornerstone Group and Mark Sadosky with Equity Residential. 

Developing Staff Leadership

The attached collection of articles from past issues of units Magazine discussing staff leadership, the importance of it and ways to develop strong leadership skills. 

Resources for Entry-Level Staff

Telephone Etiquette

Tip sheets on proper phote etiquette, how to deal with irate callers and a self-evaluation of your telephone skills are attached. These documents are from NALP curriculum and shared with the NAA Community with the permission of the National Apartment Association Education Institute. 

Internet Basics

The attached file is intended to give staff members a basic understanding of the Internet and email. This file is from NALP curriculum and is shared with the NAA Community with the permission of the National Apartment Association Education Institute. 

 

 

 

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